- All orders are processed within 48 hours and shipped before 3pm EST Monday-Friday unless there is a preorder item
- All items bought with a preorder item will ship together when the preorder arrives
- Orders placed on the weekend will be processed on the following business day
- Holiday times may differ
- Once your order has been shipped we will send you confirmation with your order tracking information
JORDAN ASHLEIGH IS NOT RESPONSIBLE FOR:
- Orders that have been lost or damaged in the mail-USPS is responsible once an order has been shipped out
- Orders marked delivered-USPS is responsible for all orders once an order is shipped out-Please contact your local post office to file a claim
If there is an issue with your tracking number or package delivery please contact USPS before contacting us, please allow 1-4 days for tracking information to be updated. In some cases tracking information will not update and you will still receive your order. If you still have not received your order after the delivery date please contact us.
If your tracking information confirms that your order has been delivered to your order address, but you have not received your order, please contact your local post office directly to investigate the issue and file a claim with them. We cannot be held accountable for orders that confirm the order has been delivered to your address.
ARE YOU WANTING YOUR PACKAGE FASTER?
- Email us at firstname.lastname@example.org to find out shipping and pricing details
Thanks for shopping with us!